Cancellation Policy:
At Hannah Ray Fitness LLC, we understand that circumstances may change, and our customers may need to cancel their services. Therefore, we have established the following cancellation policy:
1. Customers may cancel their services at any time without incurring any cancellation fees.
2. There are no leaving documents that need to be signed for cancellation.
3. To ensure a smooth cancellation process, customers must submit their cancellation request via email, text, or Trainerize Messenger. This ensures that the cancellation is in writing and can be documented for both parties' records.
4. Once the cancellation request is received, services will be terminated, and any recurring payments will be discontinued.
5. Customers will have access to their services until the end of the current billing cycle, regardless of the cancellation date.
6. Refunds will not be provided for any unused portion of services after the cancellation date.
7. Any future appointments or sessions scheduled after the cancellation date will be canceled.
Refund Policy:
At Hannah Ray Fitness LLC, we strive to ensure customer satisfaction with our services. We understand that circumstances may arise which require cancellation of our services. Therefore, we have established the following refund policy:
1. Customers may receive a full refund upon notification of cancellation via text, email, or Trainerize Messenger.
2. If the cancellation notification is received before the end of the current month, the customer will be eligible for a full refund.
3. However, if the month has already passed and the customer was negligent in requesting cancellation, the refund will no longer be valid.
4. Refunds will be processed within [number of days] business days upon receipt of the cancellation notification.
Please note that this policy applies to all services provided by Hannah Ray Fitness LLC.
If you have any questions or concerns regarding our refund policy, please feel free to contact us at [contact information].
Thank you for choosing Hannah Ray Fitness LLC.
